Square’s Beta Team needs an experienced team leader to oversee the execution of beta programs to validate the customer experience during the product development cycle. You will manage the performance of a growing team of Beta Managers, who work with our customers and a wide variety of internal teams to develop the strategy to confirm from our customers’ perspective, we're ready to launch. Our betas range from small feature updates to large product launches, spanning Hardware and POS to Partnerships and SaaS. 

On top of building a high performing team, the Beta Programs Lead will also escalate risks and build mitigation strategies for critical launches, steer development via product insights, and partner with several cross-functional partners across Platform, Product, GTM, and Foundational teams. Your mission is to ensure our beta programs are data-driven and research backed, and our products launch bug free to happy customers. As one of two Beta Program Leads for our global team, you’ll also be responsible for advocating for our international customer base and ensuring their needs are prioritized within our global company.

The Beta Programs Lead will build upon the strategy of the team, shape its future purpose and define its impact while highlighting areas of growth and opportunity. Effective team leadership, launch experience, project management, and analytical skills are essential.

You Will:

• Manage a growing team of Beta Managers, ensuring they hit and exceed performance goals and reach exceptional outcomes during several simultaneous beta programs

• Champion the needs of our international sellers, surfacing opportunities for improvement in each of our global markets.

• Oversee Beta Managers partnering with product teams to set exit criteria for beta programs, and hold product teams accountable to reaching them before launch

• Report on launch health and success of each beta program

• Lead and participate in planning meetings and provide advice and guidance on product roadmaps

• Surface trends to help inform key teams on Beta progress and aid decision making from ground level to C-Level

• Improve upon the Beta Team strategy and vision, constantly seeking program improvement

• With the Launch Readiness Lead, build upon staffing strategy to ensure adequate coverage for all high impact programs

• Maintain in-depth knowledge of products, solutions, and market requirements

• 5+ years relevant beta experience successfully overseeing technical teams as a manager, accountable to team KPIs

• Direct experience with the product development lifecycle and product launches in a SaaS or Hardware company

• Experience influencing critical decisions within organizations without direct authority

• Command presence with grace under pressure

• Experience authoring strategic documents to win support across your organization

• Expert decision making quality

• Ability to be creative, strategic, analytical, and think outside the box to solve problems

• Keen ability to explain complex concepts across the organization and to large audiences

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $138,200 - USD $169,000
Zone B: USD $128,500 - USD $157,100
Zone C: USD $121,700 - USD $148,700
Zone D: USD $110,600 - USD $135,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.