Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc ("SFS" or the “Bank”) is Block, Inc.’s bank. We opened in March 2021 and provide lending and FDIC-insured deposits services to small businesses on a nationwide basis.

The SFS Compliance Team is looking for a creative Senior Program Manager to play a pivotal role in expanding the Bank’s current product line into consumer lending. This position will be responsible for creating and then administering the Bank’s consumer lending compliance program, acting as the compliance subject matter expert for the new product’s ongoing compliance management.  You will report to the Head of Compliance Management System.

Primary Responsibilities

You will:

• Create long- and short-term project management plans, including setting targets for milestones and adhering to deadlines.

• Lead and liaise with cross-functional teams such as Marketing, Risk Management, Operations, and Legal to ensure alignment; delegating and overseeing assigned tasks on the project.

• Identify potential compliance risks and considerations to the project scope or timeline, and escalate to program leadership quickly while making appropriate milestone adjustments. 

• Adhere to program and project delivery best practices (i.e., PMLC or SDLC methodologies); identify and implement champion improvements.

• Make effective decisions, or prepare an analysis on alternatives when presented with multiple options for how to progress with the project.

• Communicate and prepare regular reporting to senior management regarding implementation status and ongoing goals.

• Serve as the primary second line of defense resource for compliance-related information and activities for consumer products and services.

• Assist with the implementation of consumer lending compliance policies and procedures.

• Lead collaborations with other SFS Compliance teams, such as Financial Crimes, Policy Management, and Compliance Training to successfully integrate the Consumer Compliance Program into their respective programs. 

• Conduct compliance regulatory risk assessments for consumer products and services and craft and implement appropriate compliance risk treatments accordingly.

• Participate in audits and regulatory examinations. Assist in addressing deficiencies and help prepare responses.

• Complete additional projects and duties as directed.

You have:

• Minimum of 10 years of experience in management of a consumer CMS Program.

• 3+ years of experience in program or project management within a finance function.

• Experience in a bank environment is required.

• Experience using JIRA or Notion and documenting standard operating procedures.

• Proficient knowledge of consumer protection laws and regulations at the state and federal level.

• Ability to understand legal and regulatory concepts and convert them into relevant, practical business requirements.

• Ability to interface effectively with counterparts and partners both internal and external to the Bank.

• Ability to own projects and successfully meet established project deadline requirements.

• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.

• Ability to teach complex concepts and workflow to a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.

• Comfort with living in ambiguity at times, with an eye toward continuous improvement. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

• Excellent oral and technical writing skills,.

Preferred Qualifications

CRCM designation or similar preferred

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $171,200 - USD $209,200
Zone C: USD $162,000 - USD $198,000
Zone D: USD $152,700 - USD $186,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.