We are looking for a Quality Assurance Lead to join Cash App and support the continued growth of Cash App's Financial Crimes program. Our mission is to make banking and financial services accessible to the under-banked by designing and implementing an outstanding financial crimes program to help evolve the Cash App business while protecting the broader financial ecosystem and mitigating risk for the company.

You will lead a team of compliance Quality Analysts that support the Cash App Financial Crimes program by continuing to grow and develop a quality assurance program that monitors operational execution, identifies areas for improvement, and produces accurate reporting of program results.You will report to the Cash App’s Head of Financial Crimes.

You will:

• Lead a team in the development of a quality assurance program that reviews the work performed by Financial Crimes operational teams to help identify potential gaps, inefficiencies and training opportunities
• Accurately document and maintain testing results, reports, correspondence and, as applicable, remedial efforts
• Collect and interpret complex data sets, analyze results, and report the results back to Financial Crimes Leadership and other team members
• Partner with Financial Crimes Leadership on quality findings, and provide recommendations to improve accuracy, completeness and timeliness of processes based on regulatory guidance and industry best practices
• Develop and maintain quality review processes, forms and procedures
• Lead quality related meetings, training sessions and the development of training materials
• Work in collaboration with Compliance, Support, Risk, and other stakeholders across the company
• Stay up-to-date with regulatory updates and new requirements, and understand overall impact to daily work
• Achieve productivity by managing team workload volume, staffing, training, and implementing performance standards for quality reviews

You have:

• 5+ years of experience developing or leading regulatory compliance teams at financial institutions
• 2+ years people management experience
• Broad understanding of quality assurance and the oversight it provides to compliance programs
• Familiarity with relevant AML laws and regulations and industry best practices
• Knowledge of reporting tools, data query and analysis, or programming
• Experience presenting to senior leadership and ability to collaborate across compliance programs

Even better:

• Working experience leading and developing quality assurance compliance teams at financial institutions
• 5+ years experience in BSA/AML or Fraud related work
• Experience working in the payments industry
• Relevant industry certification(s), such as CAMS, CFE, CFCS, CRCM

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.