The IAM (Identity and Access Management) Lead for Service Delivery is a manager of individual contributors on the Service Delivery team. Service Delivery acts as the front door to the Integration Services (IS) team, where you will manage a portfolio of services including SaaS applications on cloud environments that help us deliver extraordinary results, specifically focused on Identity and Access Management for tools owned by our Cash Customer Operations (CCO) team. As a leader, you anticipate problems before they become problems, using exceptional critical thinking skills, problem solving, and sound decision making to rapidly diagnose and resolve impediments regarding the security of our tools. You are aware of and can lead development and implementation of Identity and Access Management (IAM) integrations and Roles Based Access Control (RBAC) strategies and integrations. You seek out innovative technical solutions, and are able to identify threats facing the organization. You partner with Cash Information Security to ensure there are policies in place and enforced as part of the IAM program management. The role reports to the Sr. Lead for the Service Delivery team and partners closely with other teams in Integration Services, CCO’s Vendor Management Organization, and Cash IT.

You Will:

• Develop, implement, and document system access and security implementation plans derived from operational customer needs and requests
• Assist with the development, implementation, and support of RBAC.
• Ensure all evidence of authorization is documented and archived according to internal standards. 
• Monitor compliance with financial services policies, regulations, and customer requirements through risk assessments and audits
• Manage user identity lifecycle including onboarding, offboarding, and account updates
• Collaborate with other departments to ensure secure access to systems and data
• Lead the identification of process improvement opportunities, execute on approved process improvements, and prioritize work performed by your work stream
• Develop direct reports with intentional plans and coaching so that each person reaches their highest potential
• Contribute to setting objectives and quarterly key results for Service Delivery and your workstream as a member of the Service Delivery Leadership team.

• Build constructive relationships to ensure exceptional support for CCO
• Act as an escalation point for issues during business and non-business hours, as well as attend meetings in other timezones when needed

You Have

• 3 years or more experience working in people leadership role, ideally leading Identity and Access Management analysts 
• 5 years of experience in IAM or a related field
• Experience managing identity and access across cloud environments and SaaS applications
• Certified Identity and Access Manager (CIAM) or Certified Identity Management Professional (CIMP) certification, or equivalent training preferred
• Strong communication and project management skills

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $144,500 - USD $176,700
Zone C: USD $136,900 - USD $167,300
Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.