We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Conversations team builds and operates Square Messages, a messaging platform where hundreds of thousands of merchants manage millions of conversations with their customers across multiple channels (SMS, email, voice, etc.). Messages is also home to Square Assistant -- a virtual assistant to help merchants serve their customers 24/7. The product is scaling up and out: we started with an SMS chatbot to help busy sole proprietors manage their appointments, then we brought merchants into the conversation and integrated horizontally with more Square products and communication channels, and in 2023 we are growing into a paid business line and messaging platform that saves sellers time through generative AI technology.

We're looking for engineers with an interest in backend/server engineering to further build out Square Messages, including voice capabilities and ecommerce leadgen tools, as well as to scale our AI infrastructure to serve personalized responses efficiently.

You will...

• Play a key role in helping a messaging product grow upmarket
• Build highly available and fault tolerant systems for real-time messaging
• Collaborate with AI, iOS, Android, and web engineers to ship features.
• Collaborate with product managers and designers to iterate on and define product scope and design.
• Ship generative AI to businesses that traditionally haven’t had access to it

You have…

• 2+ years of relevant academic or industry experience
• Experience with system design and implementation
• Experience with AWS and Java is recommended
• Experience with microservice meshes are a plus
• Interest in machine learning is a plus
• Interest in helping to shape the mission and roadmap of a growing team
• Eagerness to share your own ideas, and openness to those of others

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $144,500 - USD $176,700
Zone C: USD $136,900 - USD $167,300
Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.