As part of the Behavioral Insights team, you will work primarily with Risk Machine Learning and Behavioral Insights Analysts to assist with the identification of emerging risk vectors, customer behavior and macro pattern recognition. You will review risk issues and actions centered around Cash App transactions with a primary focus on datasets involving the full spectrum of Cash App customers. This work will be delivered to you primarily in the form of Risk ML audits and the Bad Actor Prevalence workflow. You will be empowered to assist our internal partners with their escalations, by leveraging strong investigation and organizational skills. 

Essential Responsibilities:

• Conduct time-sensitive and comprehensive audits on pre-determined dataset with a heavy influence on learning about common fraud vectors and annotating them appropriately.
  • The above audits are comprehensive across multiple areas of focus (Identity & Limits, Disputes, Access, Controls, ATO, Scams, Banking and more) and requires broad based knowledge across these areas to be successful in the role
  • Recognize aberrant behavior and work with Taxonomy/Risk ML to describe signals necessary for programmatic remediation
• Demonstrate strong attention to detail to ensure each record is clearly and accurately documented for future reference.
• Understand customer behavior and usage through observational and technical analysis.
• Demonstrates ability to identify problems related to the workflows; for example, can intuitively understand the purpose of a given review and recognize when the content does not meet the intended need.
• Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.
• Review suspicious documentation, information, and behaviors to determine if there is high risk,fraudulent, or inauthentic activity present.
• Review and identify changes in device usage, determine if emulated devices are used and review IP addresses for significant changes, time zone mismatches, suspicious ASNs and if international time zones appear through the use of both internal and vendor supplied tools.
• Surface issues and provide feedback on current processes to internal stakeholders, such as the larger BIT team and with the opportunity to expand your communication reach outwards to impact adjacent teams like Health ML.

• Excellent verbal and written communication skills to describe your findings in precise terms
• Strong organizational, problem-solving, time-management, and self-starter skills required.
• Flexibility to adapt and able to manage multiple assignments while working independently.
• Excellent analytical skills with strong understanding of common Cash App tools, like Google Sheets.
• 3+ years risk related role required, such as prior transaction surveillance and investigations experience in Financial Crimes, Anti-Money Laundering, and/or anti-fraud experience. 
• CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) highly valued.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate's work location and may be may be modified in the future.

Zone A: USD $41.30
Zone B: USD $38.37
Zone C: USD $35.10
Zone D: USD $30.96

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.