ANZ SMB Sales Team Leader

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As one of Afterpay's SMB Acquisition Team Leaders, you will lead a team of Inbound and Outbound Account Associates and Executives responsible for driving Afterpay’s continual growth by building relationships with prospective SMBs, through qualifying and converting inbound and outbound leads. While there is a lot of room to learn and develop, we’re looking for a leader that thrives in a challenging, fast paced environment, has a passion for coaching and developing team members, and possesses the ability to strategically increase efficiency and exceed sales targets.

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers.

We are much more than our job descriptions, but here’s where you will begin…

  • Hire, onboard, develop and retain world-class talent that aligns to our career pathway levels
  • Provide regular coaching, feedback and professional development
  • Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods  
  • Manage team time and priorities by maintaining an operating rhythm focused on merchant experience and pipeline progression
  • Manage daily, weekly and monthly performance of your team to ensure monthly KPIs & targets are exceeded
  • Provide reporting on lead pipeline, conversion rates and rep activity - closely monitoring these metrics with a focus on increasing productivity, opportunity closure and GMV growth
  • Strategically optimize sales process including: lead qualification, sequence execution (calls and emails), email and call coaching, pipeline management and performance management
  • Collaborate cross-functionally with Sales Leadership, Operations, Compliance, Integrations, Risk, Marketing, and Finance as you lead the team to success


Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

  • You see opportunities for new business and sales process optimisation at every turn
  • Your vision inspires both your team and  stakeholders, you influence and negotiate to achieve beneficial outcomes for our SMB Team
  • You maintain a forward focused big picture vision - and understand our volume requires documented and repeatable actions to coach to
  • You are comfortable managing high volume interaction and systematic sales processes
  • You use data and insights to think through and solve complex problems
  • You have experience using tools such as Salesforce or Aircall
  • Your head will be abuzz with things we should be doing - managing your sales pipeline, interpreting data to support merchant conversations and meeting sales metrics and targets
  • You may have previous retail or payments industry experience but this is not necessary
  • You demonstrate self awareness, reflecting on your performance, seeking and implementing feedback on leadership skills development
  • You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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