Talent Programs Manager - Content Development

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

We are looking for a Program Manager to join our Cash App Talent Enablement Team. You will build and manage interviewer training programs, with a focus on content development. We ask that you contribute to a significant amount of collaboration with subject-matter-experts and working groups across Cash App to create training materials in a cohesive format catered to learning.

You Will:

  • Make yourself the expert on existing training content (i.e. videos, assessments, landing pages)

  • Assess and prioritize training content needs through Talent and hiring team polling and interviewer capacity data

  • Build a framework for interviewer training content in a modular format to grow across departments while maintaining high-quality calibration

  • Create and promote a visible space for subject matter experts to understand content development priorities and opt-into working groups to lend their subject matter expertise toward training resources

  • Project manage working groups, driving communications and deliverables

  • Partner with Cash Talent Program Manager - Program Design to load relevant content into packaged insights and automate learning communications to the audience it relates to

  • Implement an outstanding Interviewer Training Program through engaging video content, reliable learning assessments, and easy-to-navigate resources

  • Maintain learning content and resources once launched (i.e. updated training videos, automated communication iterations, training landing pages)

  • Report on metrics measuring the efficacy and effect of training programs, and use data to iterate upon make recommendations on changes to guide additional impact


You Are:

  • Excited by the words “training” and “project management.”

  • You're able to communicate complex information in a simplified way.

  • You’re constantly looking to improve things, thinking outside of convention.

  • You’re able to turn a “no’ into a “yes” using data.

  • You don’t wait for instructions to start digging in.

  • A trusted partner. You design your goals around the needs of your partners and enjoy doing so. 

You Have:

  • 4+ years of prior professional experience in a people organization, 2+ in program or project management

  • Training and facilitation experience preferred.

  • Experience working within or in support of technical populations.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $138,200 - USD $169,000
Zone B: USD $128,500 - USD $157,100
Zone C: USD $121,700 - USD $148,700
Zone D: USD $110,600 - USD $135,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

  • Healthcare coverage
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off
  • Learning and Development resources
  • Paid Life insurance, AD&D. and disability benefits 
  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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