Program Manager, Risk Evaluation

  • Full-time
  • Alternate Location: Los Angeles, United States

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square Inc is constantly expanding our product offerings. We are looking for a program manager to promote growth while managing financial risk and protecting seller experience. You will join a dynamic and cross functional team that manages the risk evaluation process for new launches across all of Square. This team coordinates with product managers to identify upcoming launches, runs an evaluate process, and ensures that required risk conditions are met before launch. Additionally, you will partner with our Analytics team to understand a product’s risk portfolios and will create strategies that impact roadmaps. This job is remote-friendly (#LI-Remote); you will report to the Head of Portfolio Analytics.

You Will: 

  • Manage relationships with a range of stakeholders, including product managers, engineers, and policy teams
  • Establish a scalable process to identify new product launches from across SQ
  • Manage the intake of new product launches and track progress on existing launches
  • Build and implement operating procedures to evaluate new launches
  • Manage the risk assessment, evaluation, and execution of a complex project from end to end

Qualifications

You Have:

  • 5+ years of program management or equivalent management experience running complex programs with multiple partners - including experience building sustainable, repeatable processes to improve efficiency.
  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.
  • Excellent written and presentation skills
  • Ability to summarize information and make clear recommendations on a course of action
  • A history of implementing complex projects that involve multiple contributors by breaking down projects into manageable, interdependent deliverables.
  • Demonstrated experience managing trade-offs given specific constraints, including the ability to assess ROI from projects.
  • [Bonus] Experience in risk, fraud or other risk related problem spaces
  • [Bonus] Experience working with technical roles such as engineering or data science

    Additional Information

    Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

    Zone A: USD $125,600 - USD $153,600
    Zone B: USD $116,800 - USD $142,800
    Zone C: USD $110,500 - USD $135,100
    Zone D: USD $100,500 - USD $122,900

    To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

    Benefits include the following:

    • Healthcare coverage
    • Retirement Plans including company match 
    • Employee Stock Purchase Program
    • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
    • Paid parental and caregiving leave
    • Paid time off
    • Learning and Development resources
    • Paid Life insurance, AD&D. and disability benefits 
    • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

    This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

    We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

    We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

    Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

    Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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