Risk Policy Analyst
- Full-time
Company Description
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
We are looking for a Risk Policy Analyst responsible for formalizing and documentation of Risk Policy across Square’s Canada region. This includes analyzing risk/ fraud trends, high loss events, and product risk profiles to create market specific fraud detection policy and inform operational procedures. The ideal candidate has a strong understanding of risk/fraud in the financial services space, including experience with various methods of payments (Online and face to face) supporting programs like policy creation and execution, regulatory requirements.
In addition to formalizing risk and fraud policy and supporting operational programs, the Risk Policy Analyst will create new policies for Square’s emerging products, scope business and tooling requirements, and streamline processes as new initiatives are launched, ensuring we are meeting regulatory requirements and creating seamless customer experiences
Job Responsibilities
- Scope and publish comprehensive policies and guidelines for the Canadian Risk Framework.
- Create efficiencies in operations by refining processes and producing training materials
- Oversee operational workforce management.
- Engage with third parties and vendors where necessary to advance policy and operations goals for the Risk organization.
- Interface with regulators and compliance to ensure engagement on topics relating to fraud, chargebacks and regional requirements.
- Monitor, track, and analyze emerging risk/fraud trends and provide recommendations for remediation.
- Monitor and report on operational metrics and KPIs, and partner with the operations team on performance opportunities.
- Build strong internal relationships across partner teams and key internal stakeholders.
Qualifications
- 3+ years experience in risk and/or fraud detection or financial services
- Experience in and preference for project/program management or operational policy
- Excellent written and presentation skills, and an ability to synthesize information and make clear, concise recommendations on a course of action
- A creative and eager mindset, with a bias towards action and finding solutions
- Adaptable and comfortable with an often-changing, fast-paced environment
- Experience working with an operations team and providing support to operations teams across different locales
- Experience with SQL and Looker a plus
- Ability to use data to identify trends and anomalies, as well as to make recommendations for new initiatives
- Excellent project management skills and experience maintaining programs
- Ability to execute small to medium-sized cross-functional projects w/ limited oversight
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.