Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Global Director of Creative Operations is a strategic leadership position responsible for optimizing the people, processes, and technology involved in creative work. The Global Creative Operations team adds operational efficiency by using tools and systems to refine and structure the way creative work is produced, increasing timeliness, capacity, and compliance while ensuring our creative projects and company goals are aligned. In short, the team finds ways to limit operational overhead for our creative team, allowing them the time and space to focus on the creative work rather than the logistics. Sitting on the Global Marketing Team and reporting to the Global Head of Creative at Square, you will bolster an environment that promotes collaboration, creative input, and transparency, the team will help increase overall partner awareness and commitment to creative work.

The core work includes leading plans to strategize, track, report out, and implement the Global Marketing Creative organization's goals, making sure our requirements are met. The team spans several disciplines, including strategic planning and forecasting, budget management, program management, project management, trafficking, resource management, contracts admin, compliance, vendor management, and ownership of the tools and processes required to manage it all. You will support and regularly collaborate with decentralized product creative teams, central finance teams, and regionalized international marketing teams.

You Will:

• Work with creative teams and company partners to develop and maintain creative workflow guidelines and other supporting documentation
• Partner with our Finance & Strategy team to inform investment strategy and find new and improved ways for tracking, prioritizing, and reconciling budgets across all creative groups
• Lead internal communication efforts, including organization of quarterly business reviews and weekly reports
• Organize team-wide project intake and quarterly planning efforts to provide visibility for project prioritization and status
• Identify workflow gaps and guide the development and implementation of new processes to empower the team and scale their work.
• Determine the right KPIs to measure creative project success, implement processes to track asset performance, asset usage/reuse, timeline projections vs actuals, etc.
• Communicate cross functionally, building relationships with finance and marketing teams around the globe to ensure marketing priorities and projects are being successfully met and managed
• Effectively lead and empower the team; manage overall team success and career growth for individuals

You Have:

• 8+ years experience in Creative Operations or a related field
• Focused strategic vision for operational excellence and partner experience
• Results-oriented approach to quickly prioritize work within changing organizational needs
• Ability to establish trust, delegate, and manage cross-organizational teams
• Deep understandings of all phases of the creative project lifecycle, with experience analyzing and improving creative workflows
• Strong organizational and planning skills; an affinity for establishing and governing processes
• Exceptional written and verbal communication skills
• Experience balancing large budgets, onboarding vendors, and managing contracts

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $202,500 - USD $247,500
Zone C: USD $202,500 - USD $247,500
Zone D: USD $202,500 - USD $247,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.