The Service Delivery team acts as the front door to the Integration Services (IS) team (which includes the Business Technology, Data, and Workforce Management teams) and seeks to provide and facilitate excellent solutions and services to the Cash Customer Operations (CCO) team. As a Business Systems Analyst, you’ll work closely with partners across the business to identify problem statements, elicit and document functional requirements, and scope projects before handing them off to the relevant IS teams. You are a connector and translator, who can get to the root of problems and facilitate conversations between groups with disparate knowledge bases and experiences. 

You Will:

• Partner with CCO business owners to clarify project scope and requirements
• Identify and problem solve for issues that prevent an optimal experience for advocates and customers 
• Work on moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
• Design and implement new methods, procedures, and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
• Collaborate with leads to prioritize requests and plan based on team capacity 

• Create and maintain thorough, up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken
• Design, execute, manage and document user stories and test plans. Take appropriate actions to address defects
• Negotiate winning solutions for customers and the organization  
• Manage multiple efforts simultaneously and adjust to changes in direction as needed to meet business objectives
• Contribute to the creation and maintenance of roadmaps for Integration Services teams
• As needed for smaller project efforts, develop project plans and monitor project progress

• 5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
• At least 5 years of in-depth, hands-on experience with consultation, design, implementation and maintenance of an enterprise class business system.  
• Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet business objectives
• Ability to lead cross-functional projects a must

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $119,300 - USD $145,900
Zone C: USD $113,000 - USD $138,200
Zone D: USD $106,800 - USD $130,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.