The Project and Operations Readiness team, part of our Service Excellence Family, was founded on the idea that education, collaboration, and an effortless change management experience helps our Team Members and Customers excel. In this role, you’ll be managing projects and programs to drive change and deliver solid solutions that make life easier for all.

In this role, you will be responsible for project management, business/system requirements gathering, and communications as a member of the Service Excellence team. You will report to the Afterpay Global Service Excellence Leader.

You'll partner with your team, Global Operations leadership and Product Managers to build project requirements and execution plans to ensure impacted teams are prepared for and retain job critical information about product launches and workflow updates.

Responsibilities include:

Leadership & Development:

• Partner with Product Managers, Customer Knowledge, WFM, L&D, Business Systems, and Operations teams across projects by offering input and guidance from a Global Operations perspective.

• Influence and make decisions regarding operational process improvements, best-practice sharing, and standardization of processes

Building for global scale: 

• Develop metrics to measure the growth and performance of the team, and provide reports on progress

• Build repeatable, shared processes that scale and incorporate the needs of a diverse group of partners.

• Evaluate and implement the tooling required to scale change management processes

• Use deep product and industry knowledge, gather and summarize relevant data, suggest tooling improvements and techniques to help scale the team while serving as a cross-functional leader.

• 6+ years of work experience within change management, operations excellence, knowledge and readiness

• 3+ years of experience with product or project management experience or related experience

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.