This position will advise and assist Risk Operations, specifically Dispute Operations, teams by owning, planning, and implementing procedures and processes to support compliant operations and drive efficiencies. This role sits within Dispute Operations and will assist in the development and implementation of solutions impacting key stakeholders, including executing on outcomes and action plans from regulatory and/or operational gaps identified, as well as Identifying opportunities to change, improve, or streamline existing business processes. 

You will:

• Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled.
• Evaluate current operational processes to ensure compliance with applicable laws, regulations and industry best practices.
• Enhances procedural guidance and/or implements business solutions to meet compliance and efficiency targets, in partnership with the Operational Excellence team
• Analyze ad hoc business reports to identify operational trends
• Collaborates with key partners to facilitate the development of business rules, requirements and artifacts for business projects, processes, and initiatives.
• Coordinates with appropriate partners and program/project sponsors to help ensure successful product and initiative implementation.
• Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.
• Conducts periodic testing against key controls and take vital actions to address issues

• 3-5+ years experience in Regulation E
• 3-5+ years experience with card disputes or the error resolution processes 
• Strong knowledge of banking and card fraud
• Past project experience 
• Partner with third-party vendors or other external partnerships (as needed)
• Analytical and metrics-driven approach to create substantiated solutions
• Experience building and scaling customer operations teams
• The ability to effectively influence and communicate cross-functionally
• Creative problem-solving abilities
• Natural curiosity to dig deep to understand customer behavior
• Strong analytical skills
• Passion for assessing Risk
• Some experience with SQL or Looker

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $85,900 - USD $104,900
Zone B: USD $79,800 - USD $97,600
Zone C: USD $73,000 - USD $89,200
Zone D: USD $64,400 - USD $78,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.