As a Salesforce Solution Architect, you will be a part of the Cash Customer Operations Platform Team, with a focus on supporting Cash App’s Salesforce Service Cloud environments. You will own the integrity and strength of the solutions we recommend to our operation partners. Your purpose will be to accelerate delivery of customer centric solutions, drive consistent technology use, support operational strategy, and provide adaptable architecture that mitigate risk and ensure an optimal ROI from implementation resources.

You will:

• Translate business requirements into well-architected end-to-end solutions that align with industry best practices and business goals

• Produce high level project effort estimates and assist in capacity planning

• Make recommendations on integration strategy, platform evolution, infrastructure, and tooling selection to optimize user experience.

• Facilitate architectural review sessions to provide feedback to systems analysts, engineers, and product managers on proposed solutions, provide oversight of go/no-go architectural decisions.

• Define implementation strategy in collaboration with service delivery, PMO, and business partners.

You will also:

• Own and maintain architectural and data flow diagrams, ensuring a clearly established current state baseline and to aid in gap analysis.

• Partner with our Technical Architect to analyze the current architecture, identify opportunities for improvement, and assist team leads in roadmap development.

• Facilitate overall solution best practices and knowledge sharing across the team and to our business partners.

You have:

• 5+ years of Salesforce Solution Architecture experience highly focused on user experience centric solution design.

• 8+ years of systems analyst experience with increasing levels of responsibility.. 

• Professional experience owning the end-to-end software/systems development lifecycle, including code management, CI/CD, and design processes.

• Experience with enterprise application of Salesforce Service Cloud preferred, including OMNI-Channel, and reporting.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.