Program Manager, Sales & Account Management
- Full-time
- Alternate Location: Los Angeles, United States
Company Description
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Strategy & Analytics team within Sales & Account Management is building the data-driven programs and technology to increase the efficiency of our teams and improve the experience of the businesses that use our ecosystem of products. We function as a centralized team of Technical Program Managers & Program Managers who work closely with teams within Sales & Account Management as well as Customer Success, Product, and Automation to drive progress against our organizational and company-wide priorities.
As a Program Manager, you will identify inefficiencies, create synergy amongst cross-functional stakeholders, own roadmaps, and ensure the timely execution of initiatives to aid in our scalability and growth. You will be responsible for collaborating with Customer Support to improve the Seller customer support experience, work to improve and iterate how our Product Specialists operate. Additionally, you will work on other scalability limitations within our Go-To-Market teams. Ideal team members are open to a varying scope and flexible to changing priorities, have strong experience influencing organizations, can make incremental progress against a multi-year roadmap, have proven experience developing and driving program execution, and are able to craft solutions in an ambiguous environment.
You Will:
- Deeply engage with our Account Executives & Account Managers, embody their daily operational challenges and identify issues that limit scalability across the organization
- Own the Customer Support experience for businesses within our remit as well as drive and influence improvements across the organization
- Drive adoption of enterprise level rules of engagement within our Sales and Account Management organization.
- Strive for operational excellence across the programs you support including Product Specialists and Customer Support
- Shape program strategy & vision and develop project plans with clear and well defined goals, scope, and deliverables across all impacted areas
- Provide seamless change management for initiatives impacting the global team. Creating communications, training, and assessments to aid in change adoption
- Identify areas of improvement through research, analyzing data, and qualitative insights.
Qualifications
You have:
- 4+ years of experience in a project or program management role at a technology company
- Ability to thrive in a fast-paced, ambiguous environment.
- Extensive experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Functional Requirements Docs)
- Experience operating autonomously across multiple teams, and thought leadership.
- Experience influencing without authority and gaining alignment across organizations.
- Ability to collaborate with a variety of cross functional teams and stakeholders towards a common business goal.
- Experience working with cross-functional teams and demonstrated track record of driving process improvement and results on time with a high level of accuracy.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:
- Healthcare coverage
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off
- Learning and Development resources
- Paid Life insurance, AD&D. and disability benefits
- Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.