As an IT Support Specialist you will collaborate with Block employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a technical support desk or at a walk up support station, with advanced knowledge/certification in Windows, MacOS, or Linux. This position is based in New York, NY primarily supporting our TIDAL team and providing secondary support to other locations via a virtual helpdesk format.

You will be asked to travel to our New York City offices three days a week, with additional support as needed. 

You will:

• Answer questions and provide support for Block employees in person at our amazing offices and online (via email, Slack, and tickets).

• Image Mac, Windows, and Linux computers and configure these computers for Block employees

• Work with various IT departments and the IT Support team to be the point person at the Block office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.

• Perform small project based work to improve IT and Block systems 

• Showcase your knowledge by training other employees on new applications, hardware, and more!

You have:

• A drive to assist customers and solve their technical problems. 

• End-user support experience for MacOS, Chrome, and Windows 

• Problem solving and intuitive troubleshooting skills

• A strong understanding of connecting computers to networks especially over wifi and VPN

• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

• Ability to work some weekend days and holidays

Even Better:

• VOIP administration experience, especially with Amazon Connect

• Experience troubleshooting Chrome OS

• Experience building Windows images

• Command-line Unix experience

• You’ve used Atlassian products before, especially JIRA

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $45.38 - USD $55.48
Zone B: USD $42.21 - USD $51.63
Zone C: USD $38.61 - USD $47.16
Zone D: USD $34.04 - USD $41.63

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.