At Block, we build elegant solutions to solve real problems. As a Business Analyst for the Operational Excellence team, you will be responsible for delivering process documentation, enterprise analysis and solutions to our business stakeholders spanning across Systems, Procurement, Human Resources, Finance and Accounting, but not limited to those. You will be involved in cross-functional initiatives supporting all types of activities such as process documentation, process analysis, gap analysis, discovery phases, requirements gathering, testing, training to post implementation and support.

You Will:

• Lead process documentation sessions, documenting current and future state business processes, and understand business needs to recommend solutions around process, people and technology
• Research and drive business workflow and technology discussions and make appropriate recommendations that will positively impact operational and end-user effectiveness
• Create customer journeys to support the design and development of optimal End-to-End processes
• Collaborate with team members to design solutions that meet the business needs
• Provide support on change management initiatives
• Develop and maintain committed dates, milestones and deliverables
• Partner with product managers and project teams to build business solutions
• Act as a liaison between business stakeholders and business systems teams
• Help improve standardization across the business and adoption of process best practices
• Provide analysis on complex issues and provide recommendations through scenario analysis
• Write technical documentation and provide team training

You Have:

• Bachelor in Business, Information Systems, Computer Science or other relevant degree 

• 5+ years of enterprise experience working with Business Process Management

• Excellent communications skills to translate between business and technical requirements

• Experience with project management methodologies to manage timelines

• Experience with agile-scrum methodologies for sprint planning and execution

• Experience with process notations such as BPMN and EPC

• Experience with BPM tools as Software AG ARIS, Signavio, Lucidcharts or MS Visio

• Experience with Process Mining tools (Software AG ARIS or Signavio)

• Experience with quality and continuous improvement tools such Lean Six-sigma, Cause-and-effect diagram, Check sheet, Control chart, Histogram, Pareto, Scatter diagram

• Experience with Continuous Improvement or process improvements

• Experience with APQC process classification framework

• Understanding of Customer Centric approach and its principles

• Strong presentation, communication (written and verbal), and interpersonal skills

• Previous roles in consulting or operational excellence teams.

Even Better:

• Certified Lean Six-sigma professional

• Certified CBPA

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.