The Change Management Lead is responsible for crafting the change management experience across the wider Block organization and will partner with a diverse range of stakeholders to drive change in support of M&As, major programs, and org changes. In addition, this role partners broadly to develop and implement M&A integration programs to bridge organizational/team cultures and foster a collaborative and productive environment. Guided by a human-centered approach to change, and the principles of diversity, equity, and inclusion, the CM Lead creates comprehensive plans and resources to keep employees informed, engaged, and proud to be a part of the Block community. 

You will:

• Partner with the Business to understand opportunities and then design, drive, and deliver tactical and strategic change management packages that are beautiful, persuasive, and comprehensive

• Build and drive effective organizational change strategies including partner management, organizational assessment, communication plans, etc. to ensure the ongoing success of our operating model

• Develop high-quality and informative collateral materials and artifacts (e.g., decks, comms, web/slack posts, talking points) for use in specific communications initiatives and team events, as well as proactive and reactive communications, strategies, and tactics to support our programs

• Identify needs and develop content to support, guide, and advise internal stakeholders and partners on strategy and tactics

• Be able to effectively communicate to leadership the importance of listening to employees and making continuous improvements to the employee experience based on feedback

• Develop expertise in stakeholder groups and individuals and leverage that understanding in execution of tasks

• Establish rhythm of business (e.g., cadence, intent, and content to keep stakeholders informed and up to date) across communications channels, web, and events

• Leverage insights to inform data-driven proactive approaches and set metrics and key performance indicators (KPIs) to evaluate project effectiveness at outset. Evaluate and adjust as needed based on feedback from surveys you conduct as well as] informal methods

• Ensure alignment to corporate employee communications focus areas around building confidence in mission and strategy, accelerating culture change, and celebrating employees

• Partner with Communications, M&A, HR, Payroll, Accounting, F&S, Tax, Treasury, and Technology teams

You have/are:

• Bachelor’s or Master’s Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years Communications, Marketing Operations, Finance Operations, Program Management, and/or Project Management, with increasing levels of responsibility

• Strong, confident presence and ability to communicate effectively with leadership. Must have well-developed facilitation and presentation skills to all levels of an organization

• Detail-oriented self-starter who excels in clarifying ambiguous situations and enjoys crafting strategy & processes

• Strong analytical abilities in order to accurately assess program needs and translate those into actionable recommendations

• Outstanding writing skills with strength in reading the room and the ability to communicate to the needs of target audiences and translate sophisticated concepts into clear and concise messages

• Thrives in fast-paced environments, is flexible, collaborative and deadline driven.

• In-depth experience spanning finance, people  and technology organizations. 

• Competence with leading cross-functional projects and teams

• Motivated, upbeat, and enthusiastic: an ambitious thinker, driven, takes initiative yet works well with others.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.