Business Operations Program Manager, Partnerships
- Full-time
- Alternate Location: Toronto, Canada
Company Description
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
As a Business Operations Program Manager focused on business process and technology, you'll use your expertise to program manage solutions for complex problems to promote productivity within the Partnerships team.
You will manage the entire lifecycle of projects, from project planning and kickoff, to execution and launch. You will help bring order to our teams (and partners) by thinking scalably and openly working with cross-functional project team members to design and improve processes and tools. You are comfortable working within both technical and less-technical disciplines to ensure that project inputs and requirements are transformed into impactful results. You will report to the Head of Partnerships Operations.
You will:
- Manage our largest cross-team business operations programs which includes gathering inputs and requirements, defining milestones and success criteria, allocating resources and ensuring a successful delivery
- Lead projects that involve implementing new GTM systems and/or optimizing existing systems to fit all needs of our business
- Coordinate project work across all disciplines and communicate business rules to technical resources (e.g., Product Managers, Data Analysts and Engineers) and guide their work
- Communicate and work with leaders and partners across Partnerships, Sales, Product, Marketing, Finance, Business Systems, and Legal to facilitate and influence decision-making
- Help develop internal processes and documentation to encourage knowledge sharing
Qualifications
You have:
- 2-4 years of experience in one or combination of the following: Business/ Sales Operations role; management consulting with technology industry experience; or technical program management role leading complex projects for for Sales/ Marketing/ Partnerships departments
- Experience with Salesforce and how it support business operations; bonus for experience with other Systems/ Tools such as Marketo, JIRA, Lucidchart and Figma
- Understanding of Partnerships Lifecycle from prospect to negotiation, and from handoff to launch and partner management; or understanding of Sales Lifecycle and able to translate that to Partnerships
- Experience in independently lead all phases of a project, including identification of the business problem, development of business cases and project plans, and project delivery
- Experience working between both business and technical teams to promote effective solutions that fulfill both strategic and operational needs
- Strong logical and analytical problem-solving skills; rigorous approach to program management to deliver enterprise-level projects
- Experience working cross functionally to build relationships at all levels, both within the team and with partners
Nice-to-have/ bonus: SQL proficiency; knowledge of cloud data infrastructure and architecture
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.