Business Analyst, Account Management Strategy

Full-time

Alternate Location: Portland, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Sales and Account Management team helps our merchants get the most out of Square through direct selling, business consultation, and product education. We educate and acquire new merchants to Square; retain and grow Square's existing seller base, and provide insights to Square's product teams. The Sales and Account Management Strategy & Analytics team uses data to guide the Sales and Account Management team's program design and operations, goals, priorities, and investment decisions. We improve the efficiency and revenue impact of Square's Go-To-Market functions.

As a Business Analyst on the Account Management Strategy & Analytics team, you will use your skills to identify areas of opportunity, collaborate with Afterpay and Square AM leads to lead program-wide enablement needs, design scalable solutions, and implement new operational processes. You will build data visualizations to understand drivers of performance compared to revenue goals and to distill insights to our partners. You have experience with diving into data, summarizing trends, and making an impact.

You Will:

Identify main areas for growth and contribute to discussions on Afterpay and Square performance.
Use data to lead analysis and recommendations to shape Afterpay program design, operations, and strategy.
Develop program-level KPIs and dashboards, highlighting trends over time and areas for improvement
Work with Program Managers to drive operational improvement across potential and existing Account Management programs
Collaborate with Square's go-to-market teams, including Customer Success and Sales, to improve the seller experience through their lifecycle with Square

Qualifications

You Have:

2+ years of analytical experience in analytics, banking, business operations, consulting, or finance
Experience applying quantitative analysis and logical reasoning
Proficiency with data, analytics, and visualization technologies (we use SQL and Looker)
A motivator and influencer of cross-functional team members, able to direct team members and external partners to achieve the defined strategy
Highly analytical, can find meaning and summarize important insights from ambiguous data sets

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.