It is an exciting time to join our growing Design Operations team at Cash App!  We are actively building out Research Operations, a specialized unit within Design Operations that enables the Research team to scale with strength. This foundational role will focus on building and executing on key Research processes that drive impact for our researchers and deep insights from our customers. 

Reporting to the Head of Customer Insights this role will create and own key recruiting, operating and tooling processes that unlock the day-to-day rhythm of the Research team. You will partner closely with the Head of Customer Insights and researchers to innovate and build new solutions that allow the team to produce high-quality research.

You will:

• Own and execute a successful operating model for how Research recruits all participants for key research focus areas

• Lead researchers and key stakeholders through deadlines + deliverables; be the source of truth for status and clarity of all programs within Research

• Escalate risks when plans shift, and proactively offer solutions to help the Research team solve any changes that arise 

• Facilitate and drive progress of key research programs; provide clarity on goals and direction of the programs you own

• Establish effective and efficient engagement models with our peers in Design, PM, Writing, Eng + Marketing; own the communication + tracking of milestones, action items and deliverables for the programs you run

• Develop and maintain strong relationships with your primary stakeholders across Research, Design, Writing

• Act as primary point of contact and support for all onboarders to the Research team; run an effective and meaningful onboarding program for new team members

• Initiate and manage all aspects of the vendor engagement process for the Research team, including vendor onboarding and procurement.

• Partner with Head of Customer Insights to proactively define quarterly and annual operations + tooling budget for the Research team

• Within the Design Operations function, share working frameworks + models of operating back with the team to drive larger org-wide learnings + adoption

Proactively stay on top of Research industry trends + tooling; report back to Research team on learnings of next wave of tooling + methodologies in the industry

You have: 

• 4+ years of experience in Research Operations, program management or similar field 

• Proficiency in program and stakeholder management, especially user-centered design processes + iterative development processes; comfort working within project management tools such as Airtable, Notion, GSuite, etc.

• Working knowledge of key Research toolkits, including but not limited to: Lookback, UserTesting, Qualtrics, SendGrid; familiarity working with key design, creative and prototyping tooling

• Deep passion for building and running programs with customers at the forefront

• Effective, clear and proactive communicator

• Ability to be self-directed and take initiative in problem solving on multiple, concurrent workstreams

• An enthusiasm for the combination of Operations + Research; you understand and foster the power of this combination of disciplines

• High EQ - you understand how to work and speak with all types of people; you approach program building with human centricity in mind, and you seek to understand different points of view first before jumping into solutions

• Not afraid to get hands dirty, dive right into the work (big or small), and bring calm to the chaos

• Flexibility in working hours to support customer programs that could occasionally fall on weekend/evening hours

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.