Would you like to learn about how technology helps small businesses become more successful? Square is looking for stellar individuals to join our growing Customer Success Advocate (E-Commerce) team. In this role, you’ll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top notch service. As a Customer Success Advocate, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.

You won’t be making cold calls — which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner — but you will spend the majority of your day (90%) talking to our customers over the phone & through chat or email tickets.

Responsibilities:

• Deliver a great customer experience while providing technical support via Phone, Email or Chat

• Offer additional products and services that help our customers reach their goals.  Yes, we mean you’ll be selling products and services they need to be more successful

• Use a timely & professional approach to respond to chat & email tickets, as well as phone calls.

• Deliver value to the company through customer conversion, retention, and cross selling of our products

• Must be able to remain focused in a fast paced environment, helping as many customers as possible each day

You have: 

• Strong understanding of internet technology and website creation

• Experience with Ecommerce and marketing is a plus

• Previous customer support and/or sales experience preferred

• Must have excellent written & verbal communication skills

• Comfortable with technology in general (you are the person your friends and family call when they need help with their new wireless printer)

• Type at least 40 WPM

• Sense of humor

This position does require schedule flexibility including evenings, weekends and/or holidays

Candidates must be located within 50 miles of an eligible Square office (St.Louis, Atlanta, Scottsdale, Ohio)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.