IT Support Specialist

Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As an IT Support Specialist, you will collaborate with Block employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working at a phone/chat-based technical support desk or a walk-up support station.

Note: This role requires being located in the PST timezone, as you will support west coast working hours.

You will:

Answer questions and support Block employees in person at our amazing offices and online (via email, Slack, and tickets).
Image Mac, Windows, and Linux computers and configure these computers for Block employees.
Work with various IT departments and the IT Support team to be the point person at the Block office to perform essential tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
Perform small project-based work to improve IT and Block systems
Showcase your knowledge by training other employees on new applications, hardware, and more!

Qualifications

You have:

A drive to assist customers and solve their technical problems. End-user support experience for MacOS, Chrome, and Windows

Even Better:

Problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over wifi and VPN
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work some weekend days and holidays in a rotation with other team members.
VOIP administration experience, especially with Amazon Connect
Experience troubleshooting Chrome OS
Experience building Windows images
Command-line Unix experience
You’ve used Atlassian products before, especially JIRA
Being a serious A/V geek!
Experience with GSuite tools including GMail, Google Docs, and Google Calendar
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.