The Strategic Operations team mission is to lead high impact global projects for the Compliance organization, with a specific focus on efficiency. Examples include managing outsourcing partners, developing team efficiency metrics across the organization, and reporting out to management.

You will design and implement the long-term strategy of our operational outsourcing program, including operational efficiency improvements, vendor selection and management, and partnering with finance, product managers, operations leads, engineers, and legal counsel. You will report to the Global Head of Strategic Operations, Compliance.

You Will:

• Evaluate existing outsourcing program and design the long-term strategy, optimizing for cost, redundancy, including options for offshore
• Oversee program communication and updates with partners, Counsel team, and executives
• Manage outsourcing contractor workforce including weekly vendor calls, forecast/actual reviews, and prioritization of measurements
• Be the lead for a Project Manager who directs coordination with HR, IT, and Finance partners
• Implement outsourcing contracts and build a cost optimization strategy, including cost negotiation through partnership with the procurement team
• Be the point of escalation and manage the outsourcing vendor relationship
• Organize projects by gathering requirements and coordinating between vendor and lead to establish Indicator expectations and project milestones
• Establish steady state staffing augmentation programs with input from Compliance teams
• Design capacity planning framework and work with partners to confirm contract volumes and budget on a quarterly or biannual basis

You Have:

• 2+ years of experience managing large projects
• 2+ years of experience managing an outsourcing program
• A metrics-driven approach to create substantiated solutions
• Ability to manage competing priorities
• Ability to distill complex issues into solvable and tasks
• Experience working with team members of all levels
• Clear written skills

Even better:

• Experience in compliance, AML, and the payments industry
• Data visualization experience
• PMP or other project management certification

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.