The Square Banking Operations team supports credit products such as Square Loans. Our team consists of program and project managers whose mission is to improve our seller's experience with the global banking support teams.

As a Banking Operations Project Manager, you will help ensure that our support teams have the best tools to assist our sellers. You will support launches and ongoing program processes by partnering with our operations team to identify and implement workflow improvements. This position will report to the Merchant Experience Lead.

You Will:

• Work with cross-functional teams to improve Operational process by establishing procedures to optimize usage of programs, such as Salesforce
• Conduct User Acceptance Testing of new features to mitigate any negative impact to support teams
• Document system requirements and prioritize requests for the Global Operations teams
• Conduct change management initiatives for updates to processes involving support systems processes, including training users
• Develop relationships with other teams at Square to develop the best practices for usage of support systems within the Operations teams

You have:

• 2+ years managing multiple projects with product managers and program administrators involving software solutions for operations teams
• Desire to build process for support solutions implementation
• Ability to breakdown complex projects to partners with various levels of knowledge of systems
• Researched and established processes to improve operational processes and support interactions
• 1+ years facilitating updates to support infrastructures software such as Salesforce Service Cloud and Amazon Connect

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.