It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Cash App is looking for a Learning and Development Program Specialist to join the Cash Customer Operations team.  Our Learning and Development team exists to provide our advocates with the knowledge and skills required to be successful in their role, as well as providing opportunities for further career growth and development. Focus areas include new hire training, continuing education, professional development and on the job performance support.

An ideal candidate for the Program Specialist role will have experience in designing and implementing programmatic learning experiences for teams, departments and/or organizations. Global experience is a plus. Candidates should be able to apply critical thinking and strategy to the learning and development process and have a demonstrated ability to pivot quickly when program changes are needed. An eye for detail and the ability to see the big picture are essential elements of this role. As with any support role, a desire to help others be successful is instrumental. Data analytics experience is helpful. 

• Ensure program materials i.e. documents, slide decks, elearning modules, job aids, etc. are cohesive to the program, differentiated from other programs, and kept updated.

• Work cross functionally to ensure stakeholders are brought in at the right time to ensure approval and endorsement i.e. WFM, Leadership, etc.

• Manage logistics for program execution including scheduling, managing facilitators, guest speakers, SMEs, etc.

• Manage data collection and reporting for assigned program(s).

• Be a ‘go-to’ person for program specifics, questions, changes, needs, etc.

• Define and execute cadence for content auditing, reporting and tracking.

• Develop, execute and own the process for collecting participant (learner) feedback, tracking, reporting and acting upon feedback as needed. 

• Coordinate a team of L & D specialists in the identification and development of new programming.

• 1-2  years of experience in a Learning and Development or Project-based role in a fast-paced setting.

• A basic understanding of and experience with virtual and classroom-based facilitation techniques and coaching methodologies, and adult learning concepts.

• Exceptional critical thinking skills with the ability to analyze and tell a story with both qualitative and quantitative datasets. 

• Proven ability to hold oneself accountable to business goals and objectives

• Basic experience presenting to groups and individuals at all levels of the organization.

• Track record of success working both independently and collaboratively. 

• An ability to shift on the fly, work within a highly ambiguous environment and perform at a high level with minimal direction.

• Strong public speaking and written communication skills.

• Ability to travel up to 10% of the time.

Nice to Have:

• Experience with eLearning development tools and educational technology/platforms.

• Familiarity with Learning Management System (LMS) functions and capabilities

• Project/Program Management experience.

• Expertise in Adult Learning and/or Instructional Design 

• Change Management certification or experience leading a peer team through change. 

• Experience working with program lifecycle management

All your information will be kept confidential according to EEO guidelines.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.