Project Manager, Ecosystem Engagement

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As the Project Manager for Ecosystem Engagement, you will manage the team’s projects to help sellers identify and get started with the right product(s) for their business. You will report to the Product Manager for Ecosystem Engagement and will work with engineers, designers, writers, and data scientists on the team, as well as with the team’s various partners within Square. This role includes managing new onboarding flow launches, product announcements, and experiments across Square’s onboarding flows. You will also establish and improve processes to help the team scale its impact globally.


 

Responsibilities:

  • You will help determine strategic programs that improve the team’s processes and workflows. You’ll identify potential issues and develop solutions to help the team scale.

  • You will manage multiple active and upcoming projects by defining scope, timelines, milestones and deliverables. You will track progress and communicate status to the stakeholders.

  • You will be a key player in roadmap discussions and quarterly planning, understanding the scope of work and coordinating dependencies.

  • You will manage relationships with stakeholders across Square’s product teams to ensure a smooth and successful project delivery.

  • You will be the point person for requests from stakeholders for the Square’s onboarding flows, and will set expectations, define deliverables, communicate status and manage the deliverables till launch.

 

Qualifications

  • You have at least 4 years of experience as a project manager or program manager

  • You are passionate about helping business owners discover solutions for their needs

  • You have experience working with engineers, designers and content creators to develop new web experiences

  • You can build and manage relationships with a diverse group of stakeholders, including product managers and product marketing managers

  • You are proficient in the latest project management software, workflows and tools

  • You are ready to roll up your sleeves to fill gaps wherever the team needs help

  • You are familiar with how web experiences are created and managed

  • You have experience building new processes at scale

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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