Square is looking for a curious and creative Data Analyst to apply a set of strategic and analytical skills to develop and test solutions supporting our leaders and customer advocates across our Customer Success organization. You will team up with world-class professionals in a collaborative environment that values your insight, encourages you to take on new initiative, rewards innovation, and promotes continuous learning.

You will:

• Apply out of the box thinking, problem-solving abilities and operational experience to derive solutions

• Partner with stakeholders across Customer Success to provide data-driven insight by applying descriptive and predictive analytics where it will have measurable impact

• Deploy a diverse set of methodologies including statistics, quantitative reasoning, or machine learning to research and produce insights

• Collaborate with other talented Analysts in the team to create data infrastructure,  calculate metrics, build dashboards and track trends in customers’ journeys and customer advocates’ experience

• Work well in a fast paced environment within our highly distributed organization and be comfortable dealing with ambiguity

• Communicate reporting outcomes and improvement areas effectively to stakeholders

• Handle multiple projects at a time, deliver to the objectives on time

• Learn and grow a lot on the job, build strong partnerships. Hope you will have fun doing it

You have:

• Bachelor's degree in Statistics, Information Science, Computer Science, Mathematics, Economics, or a similar quantitative or technical field is desirable

• 1 - 3 years of analytics, business intelligence, data science experience or equivalent

• Proficient in SQL, Python and query optimization, familiar with ETL process, experience with data modeling, reporting and visualization.

• Fluency with data analytics and visualization tools such as Looker, Power BI, Jupyter Notebook, Tableau or ThoughtSpot

• Experience applying statistical or machine-learning techniques to solve practical customer problems such as trending issues, calculating churn, cross selling, clustering searches is desirable

• Familiarity with data warehouse design and best practices

• Exceptional communication, critical thinking, and interpersonal skills

• Ability to present complex issues in a clear and concise manner

• Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding timelines

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.