Program Manager, Square Partnerships

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Partner Lifecycle & Operations team improves the experience of partnering with Square for hundreds of businesses listed on the App Marketplace--making things faster, more reliable, and optimizing productivity for the broader Partnerships Team. We rely on tools such as Salesforce CRM, Service Cloud, Iterable, and get feedback daily for everything from onboarding new partners, to building support macros, to tracking internal approval workflows.

As a Program Manager focused on business process and technology, you'll manage solutions for complex problems to promote productivity across the Partnerships organization.You will accelerate delivery of projects through detailed documentation, making data-driven decisions, managing risks, and building cross-functional relationships. PMs at Square are masters at wearing multiple hats, you are equally comfortable presenting to leadership as you are hashing out user stories. You will report into a Partnerships Program Lead.

You Will:

  • Remove obstacles and promote forward momentum across multiple projects by balancing competing priorities, defining milestones, tracking progress, understanding dependencies, and working with partners.
  • Be an in-house Salesforce expert for the Partnerships team, maintaining data quality, understanding nuanced processes, identifying/evangelizing areas of opportunity, and designing creative solutions to automate manual tasks.
  • Exercise experienced judgement that maximizes output while working with teams who support multiple partners and have limited bandwidth
  • Collaborate with teammates across all levels to facilitate and influence decision-making and problem-solving
  • Promote project management best practices and train others on PM processes and tools across teams

Qualifications

You Have:

  • 4+ years of Salesforce experience OR similar tools used by go-to-market (GTM) teams, e.g., in-house CRM Tool, Business Applications or SaaS Applications
  • Background in communicating and translating non-technical to technical (and vice versa) requirements and discussions, organizational coordination, and running simultaneous projects.
  • Comfort in performing data loads and proficiency in data quality excel formulas
  • Experience with at least one of the following tools: Service Cloud, dataloader, Iterable, Looker, or SQL

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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