Hardware Factory Operations: Operations Program Coordinator

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Square Hardware team is looking for a Full Time Employee to join the Factory Operations Team. This individual will be responsible for supporting the Operations team in NPI and Sustaining efforts for various programs. This person will also help to manage systems that support all programs in mass production and will support the Operations Program Management (OPM) and Materials Program Management (MPM) teams through the entire product life cycle as needed. The OPC will also help review current processes within the Factory Operations team, provide suggestions on process improvements and help implement those improvements.

Role: 

We are looking for a dedicated team member to work with our Factory team and external partners to support ongoing production of sustaining products, as well as program launches. 

This role provides the opportunity to learn the basics of managing day to day factory operations and NPI program management. We offer responsibilities that exercise tactical execution and organizational skills. The Factory Ops team offers a wide range of cross-functional support. There is flexibility to learn about manufacturing engineering, product life cycle, data analysis, quality engineering, and process creation and management.

You will:

  • Support factory systems and processes that are critical for managing programs through NPI and Sustaining phases (i.e Supply Commit, Post Ramp Qualifications, etc)

  • Work cross functionally with materials, planning, engineering to ensure that final product supply can meet demand.

  • Work cross functionally to identify risks and opportunities in manufacturing / production.

  • Create and update documentation related to factory systems and processes

Qualifications

Must Have: 

  • Bachelor’s degree and minimum 2 years of experience in operations, supply chain, or manufacturing 

  • Great attention to detail with strong written/verbal communication skills

  • Understand factory process and good manufacturing practices

  • Solid communication skills and team player attitude to establish good working relationships within Engineering and Operations

Nice to Have: 

  • PLM system familiarity: Arena, Agile, etc.

  • Willingness to be flexible within Hardware Operations team; support all functions within Ops if need be (i.e. Quality, Materials, PLM)

  • Direct factory experience and interest in improving processes for contract manufacturers

  • Experience managing builds at factories

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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