Salesforce - Business Systems Analyst, Strategic Go-To-Market

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square’s Strategic Go-To-Market organization works with Square’s largest and most complex merchants to acquire, grow, and retain their business. Within the Automation department, our Seller Connections Intelligence team works to empower data-driven operations and decisions across the entire Strategic Go-To-Market experience.

As a member of Seller Connections Intelligence, you will become an expert on Strategic Go-To-Market’s third party tools, with a specific focus on Salesforce.  You will work closely with Technical, Strategy, and Business team members to scope and document requests, triage and support current workflows, and build and advocate for solutions.  Additionally, you will liaise with the Seller Connections Systems team to drive CRM-based project prioritizations and ensure our proposals align across a complex enterprise organization.

You will:

  • Lead small to midsize implementation projects for 3rd party tooling from creation to launch

  • Document current processes, paint points, and identify gaps and opportunities for automation to refine workflows and processes

  • Participate in all phases of the solutions lifecycle including articulation of use cases, workflows, and evaluation of software solutions

  • Be a liaison and partner for our sister teams

  • Recognize and advise leadership of concerns and issues with existing processes, as well as propose solutions

  • Create up-to-date, functional systems documentation

  • Handle relevant inbound user requests

  • Support triage work including dataloads, data quality investigations, root cause analysis, etc.

Qualifications

You have:

  • Experience with Sales or Account Management operations and needs

  • 2-4 years experience as a Salesforce Administrator

    • Strong knowledge of SFDC platform's configuration, architecture, and implementation best practices

    • Knowledge of SQL/SoQL and data management

    • Certification or documented Trailhead with SFDC app courses a plus

  • Experience in providing data driven solutions across the Business Intelligence and data layers of an organization

  • Experience in implementation or management of various 3rd party tools

    • eg: SFDC, CPQ, VOIP services, Data visualization (Looker, Tableau, etc.)

  • Familiarity in defining problems, understanding impact, identifying solutions and providing recommendations for corrective action

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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