Square Financial Services Strategy & Operations (S&O) team is looking for an Associate to help identify and recommend efficiencies across the business lending space. The SFS team at Square oversees safely providing funds to our customers to help them grow their businesses. You will report to the lead of the Strategy & Operations team. You will work with our internal operations teams and partners to identify or improve existing/new procedures. This role is a good fit for you if you get a kick out of leading multiple work streams, running analysis to back use cases and can build prioritized plans with team members and external customers in mind.

You Will

• Track and gather feedback from the Square Financial Services (SFS) Operations Team (Credit, Customer Success, Servicing & Collections) by investing in routine shadow programs to understand and document the pain points at hand

• Develop partnerships with multiple team members (such as Operations, Data, Product, Engineering and Legal) to ensure clear lines of communication when delivering or working on operational resources.

• Help identify opportunities to automate manual processes based on the feedback from Operations agents

• Test concepts and hypotheses alongside our data team member to enhance the need for prioritization

• Create Operations user guides (SOPs) upon the rollout of the tool or feature and host trainings to ensure agents can use the new product launch

• 4+ years of experience with a focus in business operations, banking, consulting or a tech company.

• You have worked in product or project management, leading programs from infant stage to product launch

• Experience writing Standard Operating Procedures and other widely-circulated documentation

• Experience with the following tools: SQL, BI tools (Looker)

• You get a kick out of breaking down complex problems into smaller applicable tasks

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.