Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Marketing Technology (MarTech) is an essential team within the Automation organization and is focused on making growth and analytics more effective and efficient. MarTech binds the tools, technology, data, and individual team initiatives across Square to advance growth of the entire ecosystem.

We are looking for a TPM to coordinate and help set the vision for a holistic observability and performance monitoring platform that spans web, measurement, and data. You will use your program leadership and technical expertise in site reliability, automated data monitoring & alerting, and consent management to ensure Square's customer acquisition flows are not only working, but optimized for growth at scale. You will partner with Global Marketing, Engineering, Data Science, and Product to choose and implement the right technologies to optimize millions of customer touchpoints across paid and organic channels. You will gather requirements and coordinate project delivery across multiple teams and will directly influence the global efficacy of millions of dollars of annual marketing spend.

You will:

• Be the subject matter expert in Square's website, marketing data, and the tools we use (CDPs, Google Tag Manager, OneTrust); understand our existing platforms and how to improve them
• Guide long-term thinking and innovation in an ambiguous and rapidly-changing space
• Collaborate with product management, senior leadership, and your peers, to develop the strategy for the future of data management and observability at Square
• Lead the governance of Square's web performance in partnership with key stakeholders
• Gather requirements for measurement and marketing automation initiatives and partner with teams to drive implementation
• Increase coverage of data and performance monitoring tools with a focus on automation (eg. CI/CD pipelines)
• Promote the importance of data quality, visibility, and availability across the team

You have:

• 5+ years of technical program or product management experience
• Prior experience as an engineer/developer (can navigate APIs, databases, and system architecture)
• Expertise implementing and scaling site reliability and data monitoring solutions
• Experience with the tools that power marketing automation, experimentation, personalization, attribution, and analytics
• Background working with product managers, data, and marketing professionals
• Experience with site performance and monitoring tools (eg. sitespeed.io, BrowserStack, Grafana) a bonus
• Familiarity with data regulations (eg. GDPR, CCPA) and consent management tools (eg. OneTrust) a bonus

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.