Technical Program Manager, Sales and Account Management

  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As the Technical Program Manager (TPM) for Sales and Account Management Data Infrastructure, you will help define and execute a roadmap that empowers our Global Sales team's decision-making. You will build foundational data architecture essential to driving Square's revenue growth and accelerating seller acquisition. You will work with Data Infrastructure Engineering, Marketing Data Engineering, Strategy & Operations, Business Intelligence, and Product Managers to determine scope/product requirements and prioritize features for best-in-class data pipelines and processes that stitch together complex sets of data stores and guide large investment decisions.

You will:
  • Create large company-wide initiatives, including the use of the Sales and Account Management Data Infrastructure team's products across Square
  • Facilitate and manage technical projects, determine scope, gather requirements, and develop and track project milestones
  • Oversee the value delivered from projects from creation and discovery through release
  • Be the connector for product, engineering, analytics, product design, and business operations through the entire project life cycle
  • Collaborate with Product Management, senior leadership, and your peers to develop the strategy for the future of data infrastructure at Square
  • Manage communication of project progress/status, including highlighting risks, dependencies, blockers and related mitigation plans
  • Develop a center-of-excellence to allow the Sales and Account Management Data Infrastructure program to scale responsibly
  • Champion the importance of data quality, consistency and availability across the team

Qualifications

You have:

  • 3 - 5 years of experience managing large cross-functional engineering projects, preferably at a technology company
  • Experience as a Product Manager or Technical Program Manager for Data or Data Infrastructure-related programs
  • Experience with project management methodologies to manage timelines
  • Experience with agile-scrum methodologies for sprint execution; agile certification (Certified Scrum Master or Certified Scrum Product owner) a bonus
  • An interest in data standardization and data platform strategy
  • BS in Information Systems, Computer Science or other relevant degree

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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