We are looking for a Quality Control Compliance Specialist to join Block and support the continued build out of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

In this role, you will conduct quality reviews by providing timely and encouraging feedback on decision-making, constructive observations, valuable insight into trends, processes, and procedures, while highlighting opportunities for efficiency.  Quality Control (QC) post completion assessment will ensure the accuracy of Cash COM reviews in accordance with existing policy and procedure. You will work closely with Customer Onboarding and Management specialists to drive overall quality within the program, while adhering to established KPIs.  

• Ensure quality standards are adhered to in accordance with internal policies and regulatory requirements

• Provide specific and actionable written feedback to specialists

• Participate in calibration meetings to ensure the team is scoring consistently and fairly

• Monitor and report compliance and policy adherence to the leadership team

• Facilitate discussions around trends and opportunities for improvement

• Respond to QC escalations and inquiries

• Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements including customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols

• Contribute to projects optimizing the regulatory program and operation team's processes 

• Recommend suggestions that help define new process improvement opportunities

• Work in collaboration with Compliance, Support, Risk, and other operations teams within Square

• Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work

You Have:

• 3+ years experience in AML/BSA functions specific to KYC and Sanctions related work, preferably within the payments space

• 2+ years experience in a quality control or quality assurance role 

• Working knowledge of AML and Sanctions regulations as well as industry best practices

• Investigative skills, including familiarity with public record research and database tools

• Ability to present and communicate findings to team members and team leads 

• Ability to work in a fast-paced environment and adjust quickly as things change

Even Better:

• Proven working experience as a Compliance Specialist

• 4+ years relevant experience in BSA/AML and Sanctions related work

• Relevant industry certifications (CAMS, CFE, CFCS)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.