The Strategy & Analytics team within Sales & Account Management is building the data-driven programs and technology to increase the efficiency of our teams and improving the experience of the businesses that use our ecosystem of products. We function as a centralized team of Technical Program Managers & Program managers who work closely with teams within Sales & Account Management as well as Customer Success, Product, and Automation to drive progress against our organizational and company-wide priorities.

As a Program Manager, you will identify inefficiencies, create synergy amongst cross-functional stakeholders, develop working groups, and ensure the timely execution of initiatives to aid in our scalability and growth. You will be responsible for collaborating with Customer Support to improve the up-market Seller experience, craft and define rules of engagement across Sales & Account Management, as well as working on other scalability limitations with our Go-To-Market teams. Ideal team members have strong experience influencing organizations, can develop and drive program execution, and are able to craft solutions in an ambiguous environment. You will report to a Technical Program Management Lead.

You Will:

• Deeply engage with our Account Executives & Account Managers, embody their daily operational challenges and identify issues that limit scalability across the organization
• Drive adoption of enterprise level rules of engagement within our Sales and Account Management organization.
• Collaborate with Sales, Customer Success, Account Management, and various product stakeholders to craft new programs that will improve our organization and enable us to scale. 
• Own the roadmapping and delivery of large impact and cross-functional projects while simultaneously tracking a set of smaller projects and initiatives
• Shape program strategy & vision and develop project plans with clear and well defined goals, scope, and deliverables across all impacted areas
• Provide seamless change management for initiatives impacting the global team. Creating communications, training, and assessments to aid in change adoption
• Closely monitor launches via measurable KPIs, stakeholder feedback, and drive forward progressive iterations towards a long term goal(s)

You Have:

• 4+ years of project or program management experience managing programs from initiation to launch.
• Notable experience driving Sales and/or Account Management related programs or projects.
• Experience creating and implementing programs at a technology company
• Experience collaborating cross-functionally to scope and roll-out solutions that solve strategic business problems
• The ability to manage multiple programs simultaneously, often with competing priorities, resources and timelines
• Extensive experience documenting cross-functional business requirements)
• Proficiency with data, analytics, and visualization technologies (Snowflake SQL and Looker equivalents) are pluses

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.