Payments Optimization Manager

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often-unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent banks.

As Payments Optimization Manager within the IRO team (Industry Relations & Operations), you will be tasked with identifying and guiding partnerships, product, and platform teams in their efforts to reduce cost and improve performance across Block’s supply chain. You will be responsible for sharing and contextualizing data and turning it into strategies and actions that improve Block’s bottom line and enhance the experience of our customers.

You will:

  • Design and develop performance and cost-related KPIs for payment acceptance across our payment connections, including acquirers, global, regional and alternative payment networks 

  • Lead collaborative initiatives with product and engineering teams to measure opportunities and implement changes to reduce costs and improve performance

  • Highlight and track opportunities to improve authorization rates from legitimate Sellers while discouraging fraud in collaboration with the Risk team 

  • Drive the implementation of cost savings initiatives that arise from partnerships with acquirers, networks and other industry partners to achieve lower costs for Square and our Sellers

  • Implement knowledge sharing resources for all of Block and be a payments optimization  evangelist

  • Guide and influence the strategic direction for cross-functional partners including data science and payments platform teams

Qualifications

You have:

  • 7+ years of experience in the payments industry at either a bank, acquirer, fintech, or card network 

  • Industry knowledge: you understand network rules, interchange, and key performance indicators related to payment processing 

  • Collaborative skills: you are a strong communicator that works well with data analysts and engineering partners to influence priorities to achieve strategic results

  • Data Visualization expertise: you can communicate complex data analyses using tools such as Looker, PowerBI, or Tableau

  • Leadership qualities: you set priorities based on strategic vision and achieve alignment with team members and cross-functional partners 

  • Results-oriented mindset: you have a bias toward action and are comfortable driving projects forward through ambiguity

Even better:

  • International experience and familiarity with data pertaining to merchant, acquirers, networks, and gateways

  • High level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements 

  • Deep familiarity with card network rules and ability to extract actionable insights from complex contracts or commercial agreements

  • Proven track record of success managing programs and projects with cross functional partners

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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