Manager, Account Management (SMB)

  • Full-time
  • Alternate Location: Los Angeles, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to understand the needs of our merchants and map those needs to Square solutions. 

 

We are looking for a Manager for our Core Accounts (SMB) Account Management team with experience in building and motivating revenue generating teams. You will be responsible for driving high performance and leading your team’s success for our sellers and for Square. You will help to develop processes, tools, systems, and metrics to grow the team today and influence program design for the future. You will also manage targeted enablement, ongoing coaching and account manager training. 

 

In addition, you will:

  • Directly manage a team of 8-10 account managers who are based in the West Region

  • Create a high performing account management team via hiring, training, and coaching

  • Develop creative ways to motivate your team to exceed individual and team targets (revenue outputs, inputs, customer satisfaction)

  • Partner with AMs to help grow the business of our sellers and provide remarkable service

  • Work cross-functionally to identify the biggest opportunities for improvement and drive execution towards business results

  • Engage with product teams to be the customer voice to promote both product attach and product improvements

  • Work with the SMB leadership and SMB Program Manager to set individual AM goals, team OKRs, and refine processes and engagement model to improve results

  • Manage performance reviews, promotions and career development conversations with your team 

  • When applicable, travel may be required 1-2x quarterly.

Qualifications

You have:

  • 4+ years of experience in a sales role

  • 2 years of people management experience in a high volume. Experience in a fast paced technology company, start-up experience a plus

  • Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)

  • A proactive and positive personality: we’re looking for someone determined and able to drive success

  • Passion for developing people 

  • Strong ability to make data driven decisions 

  • Fluency in Spanish a plus

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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