It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

As a Technical Writer for the Integration Services (IS) Service Delivery team, you will create new and engaging ways to share information within and outside of the IS teams. This cross functional team member will pull information from multiple sources into comprehensive documentation that is purpose driven to be relevant to a variety of audiences.

• Prepare, review, revise and maintain technical documents, including team/org policies and practices, data dictionaries, KPIs and success measures, software and systems development and configuration, systems operations, work processes, playbooks, and runbooks.

• Assist with creating test plans, quality assurance processes, and user documentation. 

• Communicate system and information updates to the Customer Knowledge and Readiness team. 

• Actively seek out updates from partner teams to assure the most current architecture, SOPs, checklists, etc are represented in our documents.

• Write, format, edit, review and proof procedural and technical information for technical and nontechnical audiences.

• Create and maintain a library of documentation, cataloging it for internal and external use.

• Create, publish, and maintain templates for written documentation produced by others, ensuring a consistent look and feel.

• Gather and analyze technical and product information for inclusion in information systems documentation.

• Collaborate with and educate others to enable self-service both within and outside of information systems.

• Meet regularly with Information Systems teams to validate current state.

• Partner closely with Subject Matter Experts for knowledge sharing and document review sessions

• 3+ years of experience creating technical documentation either as a Technical Writer or in a technical role.

• Exceptional written, verbal, and organizational skills.

• Strong interpersonal skills coupled with an openness to creative thinking.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.