It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

The Cash App Operations Team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple external partners and internal cross-functional stakeholders.

In this role, you’ll be responsible for delivering operational excellence in the management of Cash Card disputes. This includes working with internal and external partners, driving operational improvements, investigating issues, monitoring and evaluating key metrics, and participating in cross-functional initiatives for Cash.

Within the Banking Operations team, you will be collaborating with other disciplines to further our high standard of performance by communicating and executing operational standards and best practices.

You will:

• Guide dispute management operational performance, working with the internal and external partners associated with managing Cash Card disputes. This includes building strong relationships with internal and external teams, developing a deep understanding of our processes, costs, and industry and regulatory requirements.
• Design and monitor reports that capture actionable insights into our disputes program, including standard industry reporting as well as Cash-specific metrics.
• Work with Compliance and Data Science teams to design and implement partner reporting required to fulfill regulatory needs.
• Monitor and inform on changes in the industry and understand how network or regulatory shifts will impact our business.
• Partner with Risk, Data Science, Customer Service, Legal, Compliance, and Product teams to implement and monitor a best-in-class dispute management program, and work to identify gaps, examine opportunities, and make recommendations to balance cost and performance.
• Collaborate with our external partners to identify and improve operational procedures as they relate to disputes management. 
• Advocate for our operational teams to ensure our tools are optimized for existing and developing use cases.

You have:

• 5+ years of operations & partner management experience within disputes management
• Deep understanding of and experience with card disputes rules, trends, processes, and regulatory requirements
• Exceptional collaborative and troubleshooting/deductive skills, including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner
• Previous experience working with external partners and vendors 
• Strong analytical skills that will allow good reporting and understanding of problems
• Exceptional written and verbal presentation skills coupled with the ability to drive consensus
• Attention to detail- process and results driven

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.