Square's Customer Education Team equips sellers with technical product resources and foundational business knowledge, empowering them to independently navigate how to start, run, and grow the business of their dreams. Our simple, straightforward, and accurate content empowers Sellers with innovative learning experiences to build foundational product, technical, and business knowledge for sustained long-term growth. We answer questions while simultaneously teaching business owners how to maximize their use of Square.

In this role, you'll collaborate with internal and external customers to proactively improve and predictively create Seller resources and self-service experiences.

You Will:

• Provide exceptional training to Square's rapidly growing user base.
• Conduct live customer training, focused on providing value and driving adoption.
• Create content for a new eLearning platform and contribute to the overall growth of the Customer Education Team.
• Utilize data, experience, and market insights to improve Square's self-service resources.
• Collaborate with international teammates to develop and implement a strategy for customer education and business growth.
• Partner with product teams to develop and maintain clear, accurate, and concise educational product resources that are error free, and reflective of Square's voice, style, and tone.
• Manage projects, dependencies, and timelines at once to support moving deadlines and launch calendars.
• Demonstrate the impact of the content you create in furthering Square's purpose of economic empowerment.

You are:

• Comfortable running all aspects of a customer education program including instructional design, user experience, testing and certification, and more.
• Excited about the written word and turning complicated product and policy concepts into simple, empathetic, and jargon-free language using Square's tone and voice.
• Enthusiastic about editing with an eye for style and grammatical errors.
• Passionate about empowering business owners through educational content that both solves problems and helps grow their business.
• Technically savvy.
• Strong ability to identify and drive for measurable results.
• Flexible working with short or moving timelines and ever-evolving tools.
• Positive and motivated to go above and beyond to learn new skills.

Even better, you have:

• Educational, small group, or training facilitation experience.
• Experience planning, writing, and editing technical e-learning content.
• Familiarity with Looker, SEO optimization, and other data tools to measure the effectiveness of content initiatives.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.