As a Digital Asset Specialist, you will help drive Customer Success by developing communications to engage customers and encourage self-service adoption. You have a passion for graphic design and the ability to communicate in a visually compelling way through various channels. We're looking for someone that can design digital assets such as infographics, screenshots, or interactive images at scale. You will work with an agile team where we all collaborate closely to reach optimal results.

You Will:

• Create, manage, and update the digital asset library of Square Support Center (infographics, screenshots, interactive digital assets) and future support projects.
• Use data, experience, and market insights to improve Square's self-service resources.
• Collaborate with international teammates to develop and implement a strategy for digital asset management.
• Manage projects, dependencies, and timelines at once to accomplish moving deadlines and launch calendars.
• Work with the Customer Education team to develop digital content that corresponds with self-service adoption and education initiatives.
• Partner with product teams to develop clear, accurate, and concise educational product assets that are error free, and reflective of Square's voice, style, and tone.

• Proficient in digital communication skills, including graphic design, photo retouching, typography, color theory and layout. HTML and CSS are a plus.
• Experience with Adobe, Illustrator, InDesign, Photoshop and a web layout tool such as Figma or Sketch.
• You are also highly comfortable with Google Suite, specifically Docs, Slides, Forms and Sites.
• Exceptional verbal/written communication skills.
• Ability to take abstract ideas and bring them to life.
• Ability to plan and organize your work.
• 2+ years of experience in a similar field.
• Please include your portfolio or examples of your work as part of your resume submission.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.