The Opportunity

As Afterpay’s Merchant Onboarding and Investigations Specialist, you’ll provide an effortless experience for Merchants who want to join the Afterpay network.  Reporting into the Merchant Onboarding Team Leader, you will be specifically responsible for assessing, vetting eligibility and account set up of new Merchants.

In this crucial role, you will work closely with the Sales team, the Anti-Money Laundering & Compliance team, the Risk team and the Operations teams to ensure the Onboarding process of our merchants is a seamless and effortless experience.

We are much more than our job descriptions, but here’s where you will begin….

• Verifying details and ensuring legitimacy of the merchant/business

• Undertaking an assessment of the Merchants goods/services to ensure they are compliant

• Assisting with Level 1 Risk and Compliance reviews, assessing against internal policies and highlighting potential red-flags for more detailed or escalated review.

• Setting up new Merchant accounts

• Manage the seamless handover process between Onboarding, Sales and Integrations to ensure the Merchant receives relevant communication and an effortless experience

• Ensure the Merchant is kept up to date as each stage progresses with Afterpay

• Clearly communicate with the Merchant where further information is required to progress their onboarding process and follow up in a timely manner where action is required

• Clearly communicate Afterpays decisions to Merchants, including declined services and requests for further information, ensuring Merchants are treated respectfully where difficult news is being delivered

Who are you?

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

Our ideal candidates key attributes are: 

• Demonstrated skills in an Operational and Customer Centric environment

• Exceptional Merchant/Customer focus; ability to effectively and quickly form relationships and establish trust, respect, competence and confidence

• Naturally passionate about preventing financial crime and protecting Afterpays interests in terms of risk management and compliance

• Analytical and inquisitive, be capable of reviewing and absorbing data from different sources and be able to form judgements and sound conclusions from what you have reviewed.

• A focus on quality, attention to detail and speed in an Operational environment

• An excellent team player who listens and thrives on collaborating with diversely talented team members

• Experience in dealing with challenging situations with empathy and solutions focused approach, including customer complaints, escalations, requests for information for further verification and managing difficult conversations

• The ability to work under pressure and meet operational targets and deadlines - these targets include both quality and quantity related metrics

• Technically savvy and astute on various applications, systems and tools.

• Strong interpersonal, influencing and facilitation skills; with strong oral and written communication ability

You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.