Cash App is looking for a Learning Programs Lead to join the Cash Customer Operations team.  Our Learning and Development team exists to provide our advocates with the knowledge and skills required to be successful in their role, as well as providing opportunities for further career growth and development. Focus areas for L&D include new hire training, continuing education, professional development, leadership development, and on the job performance support. 

This is a new position in L&D and will play a primarily role in building out our team of Program Specialists. Our ideal candidate has proven experience overseeing global programs operating at scale (both instructor led and e-learning), and can think strategically about the creation, maintenance, and delivery of adult learning programs.They have experience hiring, coaching, and developing program managers/specialists and are prepared to help us build out this new team in L&D. This individual will have the opportunity to influence and assist in the defining of core responsibilities and team structure. An ideal candidate will be comfortable working through ambiguity in a fast paced environment. This role will report to the Lead of Learning Programs & Facilitation. 

You will:

• Hire and manage a team of Program Specialists to meet/exceed performance expectations.

• Define Performance Expectations for Program Specialists 

• Establish and assess Program Specialist competencies and talents, identify ongoing performance improvement opportunities and create individualized development plans to drive skill mastery.

• Measure the impact of learning programs through ongoing  data analysis and feedback. 

• Partner in creating a program management strategy for all L&D Learning programs  

• Ensure the successful implementation, evaluation and maintenance of all learning programs in partnership with their team. 

• Partner with other members of the L&D organization such as Learning Consultants, Instructional Design and Facilitators as it relates to our Learning Programs. 

• 4+ years of proven experience in program management in a global environment.

• 2+ years of management experience (Learning and Development environment is strongly preferred).

• A deep understanding of and experience in adult learning theory (andragogy) in both an instruct led and virtual environment. 

• Exceptional team building, leadership and organization skills.

• A proven track record of analyzing performance and successfully coaching a team to attain elevated performance goals.

• An analytical, data-focused mindset with a track record of success in a metrics-driven environment.

• An ability to shift on the fly, work within a highly ambiguous environment and perform at a high level with minimal direction.

• Strong public speaking and written communication skills.

• Ability to travel up to 30% of the time.

Nice to Have:

• Experience with eLearning development tools and educational technology/platforms.

• Familiarity with Learning Management System (LMS) functions and capabilities

• Project Management experience.

• Expertise in Instructional Design

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.