It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. 

Check out our locations, benefits, and more at cash.app/careers to learn more!

As the CashApp, East IT Experience Lead you will help develop a world class IT support team, and help lead our journey of providing outstanding customer service to our employees globally. You are someone who obsesses about the employee experience and wants to build a culture where our customers always come first. You understand how a high-functioning Global IT Service Desk can positively improve employee satisfaction and organizational success. You will lead a global team of IT practitioners and you will support your team members in their careers and to achieve their development goals.

You will: 

• Be part of our CashApp IT Support Leads team, responsible for end-user IT support in CashApp

• Develop processes to meet the global support needs of CashApp

• Lead the transformation from reactive to proactive to predictive

• Partner with other teams in IT and across multiple teams in CashApp to create new user experiences that enhance employee productivity

• Develop ongoing reports on ticketing trends and team performance

• Coach IT Support specialists to provide an exceptional customer service experience

• Challenge the status quo of traditional IT Support

You have:

• 7+ years of relevant technical and functional experience in any of the following fields - IT, cloud computing, virtualization and global infrastructure, networking, security, and software development

• 3+ years of directly managing an IT organization

• Experience with industry-standard operational practices such as change management, incident management, problem management, and vendor management

• Distill complex issues into solvable and applicable tasks

• A passion for pushing boundaries and questioning the status quo

• Ability to work with technical and non-technical, cross-functional groups

Let’s redefine the future of your career, together

At Cash App, we’re reimagining how the world interacts with money because we believe that everyone deserves the opportunity to participate in the global economy. Our purpose of economic empowerment is what drives us, but our mission to make money more relatable, instantly available, and universally accessible is what unites us. We’re out to break the mold of what a financial brand can and should be. Why not take the same approach to your career? If you’re excited for what’s in store, then let’s redefine the future of your career, together.

How we build a great culture

Community & Inclusion

We’re building an inclusive workplace where our employees can thrive and grow—hopefully, somewhere they want to spend their entire careers. To us, Inclusion & Diversity as an initiative is more than just hiring people from different backgrounds; it’s about making sure everyone has the tools they need to grow and succeed. Our I+D team supports our 14 employee-led employee-founded Global communities and creates programming and resources to support building inclusive and diverse teams. 

Think like an owner

DRI (Directly Responsible Individual) is a term that you’ll hear thrown around a lot at Cash App. We encourage everyone to think like an owner. When we take accountability for our work, we build trust with each other and our teams to continue iterating and innovating.

Commitment to purpose

At Cash App, our team is committed to our purpose of economic empowerment and each person can see how their work connects to our mission and purpose. When we each genuinely care about the work that we’re doing and how it impacts our customers, we’re able to generate the most innovative and impactful ideas. 

Continuous feedback 

Feedback isn’t a scary word at Cash App. In fact, we welcome it because we know that it’s integral to our growth. Our system is built so that feedback is shared from all directions. Doing so makes sure that there are never any surprises and that everyone has a clear understanding of what’s working and what we can change to stay at the top of our game. 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.