Square's Technical Program Managers (TPMs) manage the entire lifecycle of projects and programs, from project planning and kickoff, to execution and launch. They bring order to our teams (and partners) by thinking scalably and openly working with cross-functional project team members to design and improve processes and tools. They are comfortable working within both technical and less-technical disciplines to ensure that project inputs and requirements are transformed into impactful results. We expect them to independently manage multiple complex programs simultaneously. You will report to the Infrastructure and Operations team that sits within our Sales Strategy, Operations, Productivity organization.

You will:

• Manage our largest cross-team technology programs. These will start with ambiguity, and include gathering inputs and requirements, defining milestones and success criteria, allocating resources and ensuring delivery.
• Lead programs that involve implementing new GTM systems or optimizing existing systems to fit the needs of our business.
• Coordinate project work across all delivery disciplines and communicate business rules to technical resources (System/Tooling Engineers, CRM Developers, Data Engineers).
• Align multiple layers of defined dependencies and sequencing, working across departments to identify solutions when initial plans change. Proactively identify and escalate risks before they become problems.
• Partner with essential leaders and partners across Sales, Engineering, Marketing, Finance, Business Systems, and Legal to roadmap future programs.
• Work with partners across all levels to facilitate and influence prioritization using data, research, past experience, and cross-team relationships.
• Participate in expansion of Square's existing technical footprint to bring in new technologies, build and and respond to RFPs and deliver Statements of Work (SOW)
• Promote project management best practices and train others on PM processes and tools across teams.

You have:

• 5+ years of experience in one or combination of the following: Technical program management role supporting complex programs for Sales/ Marketing/ Partnerships departments; Business/Sales Operations role; or management consulting with technology industry experience.
• Experience with Sales systems and tools. This includes experience with Salesforce and native features such as CPQ. Experience working with related tools including Salesloft, Marketo, Drift and awareness of how they support business operations.
• SQL experience preferred.
• Experience leading complex go-to-market programs in a B2B SaaS organization.
• Experience supporting projects for Sales or Marketing departments.
• Understanding of full prospect lifecycle from top of funnel, to handoff to Sales, and a solid understanding of the Sales funnel.
• Experience in all phases of a project lifecycle, including identification of the business problem, development of business cases and project plans, and project management and closeout.
• Enable communication between business and technical teams to improve timely solutions that fulfill both strategic and operational needs.
• Logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.