Program Manager, Credit

  • Remote, United Kingdom
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same. 

Job Description

Square, Inc. is looking for a Credit Program Manager to join our Square Credit Team. You will be responsible for defining, documenting, monitoring, and improving our end-to-end process to manage credit products for sellers using Square. Responsibilities will include defining the framework and support structure for operational teams (Risk, Customer Success, Compliance, Account Management and Sales) as well as partnering with Product, Legal, Tax and Engineering to prepare, launch and grow credit products to best serve the needs of our sellers amidst the evolving Square ecosystem. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience. You will enjoy finding creative ways to support program operations and manage risk while improving seller experience, and will become a Square product expert who has the opportunity to affect the product roadmap and customer experience. In this role you will report to the International Credit Program Manager Lead.

You Will:

  • Be the Subject Matter Expert for Square Credit Products with expertise in both pre & post origination activities

  • Work with cross-functional teams to implement & deliver on strategic roadmap

  • Develop credit policies and procedures in accordance with regulatory requirements 

  • Partner with operational teams to determine the operational framework 

  • Partner with Product, Engineering and Data Science to identify process improvements

  • Monitor daily workflows and internal channels to increase understanding of processes and pain points, including holding operations teams accountable to meet SLAs / KPIs

  • Develop and deliver training for Operations teams, including summarising feedback to enhance training materials

  • Guide escalations from Operations teams and approve exceptions to policy when required

  • Use analytics (SQL, Looker) to monitor process performance and support policy change

  • Identify and evaluate vendors, inclusive of ongoing relationship management. 

  • Partner with Regulatory Counsel to prepare applications and collect deliverables across partners.

Qualifications

  • 4+ years experience in commercial lending, credit operations or financial services

  • Strong project management skills, working collaboratively with cross functional teams (Customer Success, risk, Compliance, Sales, Account Management, Tax and Regulatory) to ensure the smooth implementation and launch of the Credit product

  • A creative and eager mindset, with a bias towards action and finding solutions

  • Adaptable and comfortable with an often-changing, fast-paced environment

  • Able to use data to identify trends and anomalies, as well as to make recommendations for new initiatives

  • Undergraduate degree or equivalent experience

  • Even Better

    • Experience with SQL, Looker or similar business intelligence software/big data analytics platforms is a plus.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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