Manager, Enterprise Account Management

  • New York, NY, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Seattle, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.


Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together. There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Account Management organization is looking for someone to lead our Enterprise Account Managers. The team is focused on the retention and growth of our highest-value existing sellers, and partners closely with an end-to-end deal team to establish new deals from Enterprise Sales.

You will coach and develop a motivated team whose efforts will continue Square's journey up-market. You will develop processes, tooling, insights and metrics that ensure our ability to grow the program. Your in-depth experience building executive understanding of customers as well as advising in the negotiation of high-value contracts will be important to your team's success.

You will have lengthy experience consulting, solutioning or direct-selling to companies within the enterprise market segment. You will also have experience leading teams, performance managing results and advocating internally for customers. Stand-out candidates find their energy from building things and generally feel comfortable operating in the unknown.

You will:

  • Coach, develop, and lead a distributed team of senior Account Managers
  • Consistently achieve positive revenue outcomes while maintaining a high ROI
  • Bring an executive presence to high-value customer pitches and contract negotiations
  • Create operational efficiencies through stream-lined repeatable processes
  • Identify and recruit passionate team members both internally and externally to Square
  • Promote an environment of trust and collaboration throughout the deal process
  • Always lead with curiosity and empathy to support your team

Qualifications

You have:

  • 8+ years experience in Account Management, Business Development, or Sales
  • 4+ years experience coaching people and leading teams
  • Experience in a metrics-driven sales organization
  • Experience developing teams in rapidly growing environments
  • Excellent interpersonal, leadership, organizational, and communication skills
  • Experience working for a start-up
  • Bachelor's degree or higher

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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