Brokerage Operations Lead, Cash App

  • New York, NY, USA
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

The Cash App Operations team is responsible for building and managing a scalable operating environment for a large-scale and fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You will be the brokerage operations manager responsible for the critical functions of the broker-dealer for Cash App Investing LLC with over 4.5 million brokerage accounts and climbing. You will focus on identifying and remediating operational issues, directly influencing product development for brokerage tooling systems, and ensuring compliance with all applicable laws and regulations. This role is remote friendly within the continental US with travel expected to visit direct reports, staff and extended cross functional partners.  Role reports into the C-level leadership of the broker-dealer.

You will be responsible for:

  • Managing introducing brokerage operations functions for Cash App Investing LLC

  • Managing brokerage operations functions, such as but not limited to New Accounts, Customer Onboarding, Market Operations, Reconciliations, Trading / Corrections etc.

  • Work closely with broker-dealer leadership including the FINOP and Chief Compliance Officer

  • Partner with product development to ensure that new feature readiness includes backend tooling, processes and operational staffing necessary to properly support successful launches  

  • Identify, assess, and prioritize operational needs for tooling, system enhancements etc and collaborate with product and engineering for roadmap consideration and build out

  • Maintaining supervisory authority over introducing brokerage operations functions and ensuring up-to-date desktop procedures and written supervisory procedures (WSPs)

  • Maintain a strong working relationship with our clearing, engineering, product, design and legal teams to improve and scale Cash App Investing products, tools, and systems

  • Monitor and review daily exception reports, and evaluate findings using internal procedures

  • Coach, guide and develop our brokerage operations leadership team

  • Scale the operations functions of the broker-dealer to ensure operational efficiency through process improvement, tooling build out / enhancement and workforce management.  Partner with Office Experience team to influence selection of additional broker dealer branch offices as part of further building out your teams.

  • Monitor the performance levels of the front office team and provide feedback regarding areas of focus, quality etc.

  • Oversee the on-going operation of the back office team including day to day administrative, operational and vendor relationships, managing customer brokerage accounts, trades and transactions to achieve business goals while meeting regulatory requirements.

  • Review outgoing account transfers and close open positions or request transfer extensions

  • Oversee the accurate processing of corporate actions, resolve trade errors, identify suspense positions, etc

  • Provide oversight of our operational playbook with related policies and procedures 

  • Establish new and enhance existing operational performance metrics to increase visibility, productivity and efficiency

  • Interface with carrying/clearing firm to review trade/execution reports, quarterly trade activity, and approve new accounts

  • Manage special projects as needed including assisting with examinations and inquiries for the SEC, FINRA and/or inquiring states

Qualifications

You Have:

  • Licenses: Series 7, 66 (or 63) and 24 

  • 7-10 years of brokerage operations experience, including 4 years in a management role

  • Expert-level knowledge of front, middle and/or back office brokerage operations

  • Experience managing and training a front, middle and/or back office operations team

  • Ability to quickly learn proprietary web-based front and back office applications

  • Experience collaborating with Product and Engineering functions to ensure that new feature readiness includes backend tooling, processes and operational staffing necessary to properly support successful launches  

  • Appreciation for compliance and adherence to government and industry regulations

  • Prior success implementing and updating Written Supervisory Procedures

  • Excellent verbal and written communication skills

  • Ability to travel up to 25%.  Direct reports and your staff are located in Portland while extended investing team members are in San Francisco.

Nice to Have:

  • Series 4

  • Experience working at a fast growth FinTech

  • Experience working with Carrying or Clearing Broker-Dealer

  • Extensive SEC/FINRA regulatory and compliance knowledge

  • Excellent research skills including experience with online search tools

  • Bachelor’s in Finance, Economics, or similar area

#LI-MS1

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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